Support

We’re here to help. Reach out and we’ll get back to you as soon as possible.

Email Support

support@aureyaskin.io

We aim to respond within 48 hours

General Inquiries

contact@aureyaskin.io

For partnerships, press, and general questions

What We Can Help With

Account issues (login, password reset, account deletion)
Subscription management (upgrades, cancellations, billing)
App troubleshooting (crashes, errors, loading issues)
Feature questions (skin analysis, food logging, ingredient scanner)
Privacy and data requests (data export, deletion)
Bug reports and feedback

Tip: When contacting support, please include your device model, iOS/Android version, and a brief description of the issue. Screenshots are always helpful!

Frequently Asked Questions

How do I cancel my subscription?

Manage or cancel via your device settings. On iPhone: Settings → Apple ID → Subscriptions → Aureya. Cancellation takes effect at the end of your current billing period.

How do I delete my account?

Go to Profile → Settings → Delete Account in the app. All your data, including photos and skin analyses, will be permanently deleted within 30 days. You can also email contact@aureyaskin.io.

Is my data safe?

Yes. All photos and data are encrypted in transit and at rest. We never sell your personal information. Read our full Privacy Policy for details.

Why is my skin analysis taking a long time?

Skin analysis typically takes 5–10 seconds. If it’s taking longer, check your internet connection and try again. If the issue persists, contact support.

Can I get a refund?

Refunds are handled by Apple (App Store) or Google (Google Play) according to their respective policies. Request a refund directly through your device’s app store.

Is Aureya a medical app?

No. Aureya is a wellness and skincare information app. It does not provide medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for medical concerns.

How do I request my data?

Email contact@aureyaskin.io with the subject “Data Request” and we’ll provide a copy of your data within 30 days.

What subscription plans are available?

Aureya Premium Monthly ($9.99/month), Aureya Premium Annual ($99.99/year), and Aureya Premium Lifetime ($149.99 one-time). All plans include full access to AI skin analysis, routines, and ingredient scanning.